The COVID-19 have a big impact on the whole world right now and we want to inform our customers that your safety and that of our employees is our top priority. We do our best to continue to serve you well during and especially after this crisis. We are and we will be there for you!
Here is some relevant information to read carefully about taking orders and delivering your packages.
Our online store remains open and accessible at all times! We make sure to send your packages safely. We still offer the same shipping services: Xpress post with Canada post. Payment by credit card (for orders placed by email or telephone) or payment in COD (at reception). Please note that we still accept CODs, because letter carriers no longer accept cash payments at the door, you must go to the post office indicated on your receipt to pay for your order. You can also place your order on our online store www.xtremtattoo.com and use your Paypal account to pay.
Unfortunately, you cannot come to the store until further notice, no order can be picked up on site either.
Our customer service by phone or email remains open Monday to Friday from 9 a.m. to 3 p.m. You can write to us or call us 7 days a week, 24 hours a day and we will get back to you as soon as possible. 819-565-5556 / 819-565-5559 / [email protected]
If your package is paid for before receipt and you are at home during delivery, the postman may not have you signed in order to minimize contact. Either he will leave it at your door (or by hand) if you are there, or (if he can) he will drop it directly in your post office box. Otherwise, a cardboard box will be left in front of your door or in your post office box with directions to know where and when to pick up your package.
For COD shipping requests (payment at reception), as usual, a box will be left in your post office box so that you know where and when to pick up and pay for your package.
PLEASE, BE RESPECTFUL towards your delivery people, and if possible, put a note in your doors or window if you are present or not in your shop or home in order to facilitate their work and know if they can leave the package in front of the door or s '' It is preferable to leave a cardboard box to pick up your package at the post office or in your post office box.
We are doing our best to make sure there is no shortage of items, but some products may not be available at the moment due to a supply chain interruption. To know if an item will be back soon, or simply to know if we have what you are looking for, write us where to call us, we will be happy to answer you as soon as possible.
At this time, we remind customers that we are NOT responsible for lost or stolen packages. But we make sure that everything is done in compliance with health and safety standards.
Thank you for trusting us and for continuing to buy from us during and after this crisis that hurts everyone. Let us remain united and stay with us so that we can return to normal as soon as possible.
IT WILL GO GOOD!
Thank you and good luck to all !