Here is some relevant information to read carefully about taking orders and delivering your packages.
Hello everyone, we are open to the public, from 9 a.m. to 5 p.m. Monday to Thursday and 9 a.m. to 4:30 p.m. Friday . There are strict hygiene conditions and measures to be observed in the store. An explanatory sheet installed in the glass door before entering the store will be important to read and respect. If the door is locked during opening hours, it means that a customer is already present in the shop and we ask you to be one person at a time only in order to be able to respect the 2 meter distance. Please take the time to write us on the email or call us to have your order prepared before picking it up !! A disinfectant at the entrance will be available to properly disinfect your hands before picking up your order. Please be ready during your visit to the store to do everything as quickly as possible. Thank you for your understanding !
The COVID-19 have a big impact on the whole world right now and we want to inform our customers that your safety and that of our employees is our top priority. We do our best to continue to serve you well during and especially after this crisis. We are and we will be there for you!
Our online store remains open and accessible at all times! We make sure to send your packages safely. We still offer the same shipping services: Xpress post with Canada post. Payment by credit card (for orders placed by email or telephone) or payment in COD (at reception). Please note that we still accept CODs, because letter carriers no longer accept cash payments at the door, you must go to the post office indicated on your receipt to pay for your order. You can also place your order on our online store www.xtremtattoo.com and use your Paypal account to pay.
(EACH PACKAGE ALREADY PAID WILL BE '' ANNOUNCE BY CARD '', YOU WILL THEREFORE GO TO PICK UP YOUR PARCEL AT THE POST OFFICE REGISTERED ON YOUR CARDBOARD. AS THE FACTORS WILL NO LONGER SIGN, WE DO NOT WANT YOUR PARCEL TO BE DEPOSITED BEFORE THE DOOR AND THUS, YOU WILL HAVE IT STOLEN. IF YOU PREFER THAT THE PACKAGE IS TO BE DROPPED BEFORE THE DOOR, PLEASE, CALL US OR WRITE A NOTE IN YOUR ONLINE ORDER. THANK YOU)
For COD shipping requests (payment at reception), as usual, a carton will be left in your post office box so that you know where and when to pick up and pay for your package.
Unfortunately, you cannot come to the store until further notice, no order can be picked up on site either.
Our customer service by phone or email remains open Monday to Friday from 9 a.m. to 3 p.m. You can write to us or call us 7 days a week, 24 hours a day and we will get back to you as soon as possible. 819-565-5556 / 819-565-5559 / [email protected]
PLEASE, BE RESPECTFUL towards your delivery people, and if possible, put a note in your doors or window if you are present or not in your shop or home in order to facilitate their work.
We are doing our best to make sure there is no shortage of items, but some products may not be available at the moment due to a supply chain interruption. To know if an item will be back soon, or simply to know if we have what you are looking for, write us where to call us, we will be happy to answer you as soon as possible.
At this time, we remind customers that we are NOT responsible for lost or stolen packages. But we make sure that everything is done in compliance with health and safety standards.
Thank you for trusting us and for continuing to buy from us during and after this crisis that hurts everyone. Let us remain united and stay with us so that we can return to normal as soon as possible.
EVERITHING IS GONA BE ALRIGHT!
Thank you and good luck to all !